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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.
 

Do you issue refunds?

Unfortunately we do not issue refunds, all ticket sales are final. 

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes, all of our gardens are accessible by wheelchair. We also have three mobility scooters for hire. 

Can I purchase a ticket in-store or on the day?

Yes, you can buy daily admission tickets and annual passes at our shop. 

How can I get in contact with you?

Telephone; +44 (0) 1726 73500
Email; office@pinetumgardens.com

Trouble with your purchase? Contact Pinetum Gardens

office@pinetumpark.com 01726 73500

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.